Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and billing information. This information is necessary to provide and manage your service.

DNS Query Data

We log DNS queries to provide security filtering, analytics, and reporting features. This includes domain names queried, timestamps, query types, response codes, and network location identifiers. We do not log source IP addresses by default.

Usage Data

We collect information about how you interact with our dashboard and services, including pages visited, features used, and configuration changes made.

Technical Data

We automatically collect device information, browser type, operating system, and IP addresses when you access our dashboard for security and fraud prevention purposes.

2. How We Use Your Information

We use the information we collect to:

• •Provide DNS security and content filtering services
• •Generate analytics, reports, and insights about DNS activity
• •Detect and prevent malware, phishing, and security threats
• •Process payments and manage your account
• •Communicate with you about service updates and support
• •Improve our services and develop new features
• •Comply with legal obligations and enforce our terms

3. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• •Encryption in transit using TLS 1.3
• •Encryption at rest for all stored data
• •Regular security audits and penetration testing
• •Access controls and authentication requirements
• •24/7 security monitoring and incident response

Your data is stored in secure data centers with redundancy and backup systems. We maintain SOC 2 Type II compliance and adhere to industry best practices.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• •Keep you logged in to your dashboard
• •Remember your preferences and settings
• •Analyze how you use our services
• •Prevent fraud and improve security

You can control cookies through your browser settings. Note that disabling cookies may limit some functionality of our service.

5. Third-Party Services

We use trusted third-party service providers to help us operate our business:

• •Payment Processing: Stripe (credit card processing)
• •Cloud Infrastructure: AWS, Google Cloud (data hosting)
• •Analytics: PostHog (usage analytics)
• •Support: Intercom (customer support chat)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Your Rights

Depending on your location, you may have the following rights:

• •Access: Request a copy of your personal data
• •Rectification: Correct inaccurate or incomplete data
• •Erasure: Request deletion of your data
• •Portability: Receive your data in a machine-readable format
• •Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@nebuladns.io

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• •Account Data: Retained while your account is active, plus 90 days after closure
• •DNS Query Logs: Retained for 90 days by default (configurable)
• •Billing Records: Retained for 7 years for tax and accounting purposes
• •Aggregated Data: May be retained indefinitely for analytics

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our dashboard. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: